Our Cancellation Policy

We strive to provide clear and fair guidelines to accommodate unforeseen circumstances while maintaining a balance between the interests of both guests and hosts. If you have any questions or need further clarification, please don’t hesitate to reach out to us.

Full refund will be made for cancellations made within 48 hours of booking, if the check-in date is at least 14 days away.

50% refund will be made for cancellations made at least 7 days before check-in date.

No refund for cancellations made less than 7 days before check-in date.

In case of a no-show (the guest fails to arrive without prior notice) or early departure, the guest will be charged for the entire reserved stay.

If the guest wishes to modify the reservation dates after check-in, any unused nights will be non-refundable.

Refunds for eligible cancellations will be processed within 48 business hours from the cancellation date.

All cancellations must be communicated in writing via email (bookings@the99apartments.com).

In the unlikely event that a property becomes unavailable due to unforeseen circumstances or maintenance issues, the company will make every effort to find a suitable alternative. If no alternative is available or acceptable to the guest, a full refund will be issued.

Frequently Asked Questions

Our comprehensive FAQs are designed to help you navigate the ins and outs of short-term rental management. If you don’t find the answer you’re looking for, please feel free to contact us directly. We’re here to help!

How To Contact Us Easily

Whether you need help with a booking, have a query about our services, or want to provide feedback, our team is ready to help. We look forward to hearing from you and ensuring your experience with us is exceptional.