Our Cancellation Policy

  • Full refund will be made for cancellations made within 48 hours of booking, if the check-in date is at least 14 days away.

     

  • 50% refund will be made for cancellations made at least 7 days before check-in date.

  • No refund for cancellations made less than 7 days before check-in date.

  • In case of a no-show (the guest fails to arrive without prior notice) or early departure, the guest will be charged for the entire reserved stay.

  • If the guest wishes to modify the reservation dates after check-in, any unused nights will be non-refundable.

  • Refunds for eligible cancellations will be processed within 48 business hours from the cancellation date.

  • All cancellations must be communicated in writing via email (bookings@the99apartments.com).

  • In the unlikely event that a property becomes unavailable due to unforeseen circumstances or maintenance issues,  the company will make every effort to find a suitable alternative. If no alternative is available or acceptable to the guest, a full refund will be issued.
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