As shortlet owners, our ultimate goal is to provide our guests with an unforgettable and enjoyable experience during their stay. Happy guests not only leave positive reviews but also become advocates for your property. Achieving 5-star reviews isn't just luck; it's about consistently providing exceptional experiences. Let's explore how you can create memorable stays in your shortlet 

Communicate Effectively with Your Guests.

Prior to their arrival, make sure  you've supplied clear and detailed information about check-in procedures, house rules, and available amenities. During their stay, remain responsive to any questions or concerns they may have, and follow up with them after their departure to express gratitude for their stay.

Cleanliness and Maintenance

Thorough Cleaning: Ensure your property is spotlessly clean before each guest arrives. Pay attention to details, including linens, bathrooms, and kitchen appliances.

Regular Maintenance: Conduct routine checks to address any issues promptly. This includes fixing leaks, replacing light bulbs,etc. 

Creating a Welcoming Atmosphere

Comfortable Furnishings: Invest in comfortable furniture and quality mattresses to ensure a good night’s sleep for your guests.

Thoughtful Decor: Choose decor that aligns with your property's theme and creates a cozy ambiance.

Anticipating Guest Needs

Well-Equipped Kitchen: Stock the kitchen with essential cookware, utensils, and pantry items for guests' convenience.

Toiletries and Amenities: Provide quality toiletries, towels, and amenities.

Handling Guest Requests

Prompt Resolution: Address guest requests or issues as quickly as possible. Send a maintenance technician or offer an alternative solution.

Empathy and Courtesy

 Approach guest interactions with empathy and courtesy, even when addressing complaints. A positive attitude can turn a negative experience into a positive one.

Follow-Up After Check-Out

Thank-You Message: Express gratitude to guests for choosing your property.

Request for Reviews: Politely ask guests to leave a review if they had a positive experience. Include a direct link to your review page for convenience.

Exceptional guest experiences lead to positive reviews and attracting more guests. By consistently delivering outstanding service, maintaining a welcoming environment, and addressing guest needs promptly and professionally, you'll create a reputation for your short-term rental property that ensures 5-star reviews 

At 99Apartments, we recognize the significance of guest satisfaction in the shortlet industry.  And not just that we have amazing apartments in prime locations such as lekki chevron, ikoyi and VI, ensuring commute easy and fast. From 24/7 customer service to personalized guest communications we have got you. 

Headover to and book your next stay today 

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